At Troskit, we want you to know how we collect, use, share, and protect information about you. By interacting with Troskit through our stores, websites, mobile application(s), products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy.
TYPES OF INFORMATION COLLECTED
What You Provide to Us:
We collect information that you enter on our digital properties or give to us in other ways: When you order on Troskit.com, to facilitate services you request from Troskit. We provide you the option to opt out of such uses.
We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on Troskit.com. Please note that our Privacy Policy does not cover these third-party companies. Contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.
Our sites and mobile application(s) include social media features, such as the Facebook, Instagram, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Information From Other Sources
We may collect information about you from other sources to enhance our existing Customer information and improve the accuracy of our records. This improves our ability to contact you and increases the relevance of our marketing.
HOW YOUR INFORMATION IS USED
Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our Service Members resolve issues, identifying fraud and improving our services. In addition, information we collect improves your experience by delivering more personalized interactions and advertising in digital (e.g., Troskit.com, mobile app, and social media (e.g., Facebook, Instagram), as well as TV platforms. We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping on our website and interacting with Troskit social media pages.
Product and Service Fulfillment
Your personal identifiable information is used to:
- Fulfill and manage purchases, orders, payments, and returns/exchanges
- Respond to requests for information about our products and services Troskit.com, and or mobile application(s) or to otherwise serve you
- Connect with you regarding our services via our contact center, Service Teams, or on social media or internet chat platforms. Chat functionality allows our Service Members to engage and interact with our customers in real time. This allows for quicker response time as our specialists anticipate questions.
- Award and fulfill benefits associated with use of our services
User Experience Information
In order to improve Customer online and mobile shopping experiences, help with fraud identification, and assist our Customer Relations representatives in resolving issues Customers may experience in completing online purchases, we use tools to monitor certain user experience information.
If you contact us on one of our social media platforms, request Customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.
Service Providers
We may share the information we collect with companies that provide support services to us (such as dispatch companies, email providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, payment processors, data enhancement services, fraud prevention providers or dispatch & shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services.
Social Media Ads
We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share likely traits such as commercial interests and demographics. For example, we may target Customers who have expressed an interest in shopping for groceries, cosmetics, clothing, etc. See the policies of each social media platform for additional information about these types of ads.
Prevention of Fraud and Other Harm
Prevent fraudulent transactions, monitor against theft and otherwise protect our Customers and our business (e.g., product recalls).
Card Issuing Bank
We may share the information we collect with our banking partner(s) as needed and required and governed by law.
Legal Requirements
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our Customers or others.
Security Precautions
Troskit maintains strict and strong security protocols to protect against loss, unapproved and misuse of all customer information under our control. We adhere to strict security protocols and guidelines to ensure your information is protected from unauthorized use and or access.
Cookies, Tracking, and Interest-Based Advertising
The help function of your browser should contain instructions on how to set your device to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.
WHAT CHOICE DO YOU HAVE?
Promotional Mail, Telephone Calls and or Text Messages
If you do not wish to receive coupons, and other promotional emails, calls, or messages, email us at contact@troskit.com to opt-out.