At Troskit, we take pride in the quality of our products and most importantly our commitment to our customers. Our goal is to always ensure our customers get the best value and satisfaction from us. Most unopened items sold by Troskit in new and or its original condition and returned within 7 days will receive a refund or exchange. Some items sold by Troskit have a modified return policy noted at the time of order – typically with Special Order Items.

The following service tiers are carefully designed to ensure that we address and take care of any issues or concerns you may have with your order and or our products.

GENERAL RETURNS & EXCHANGES

If you run into issues like damaged items or missing parts. In just a few steps, you can get your refund or replacement started. We’ll make sure you get what you need quickly.

Products purchased within the first 7 days, starting from when the item was received by the customer, can be returned with no customer explanation under the following conditions:

• Product/Item (package) has not been opened and or used and it is in its original form and condition.
• Products with no quality or product issues, return shipping costs must be borne by the customer.
• Special ordered products without quality and or product issues cannot be returned
• Product does NOT fall outside products Troskit carries as part of its inventory
• Exchanges and Reissue of orders can be made up to 15 days from the time the customer receives the Product and or Item(s)

GENERAL RETURN & ECHANGE STANDARS & RULES SPECIFIED BY NATIONAL LAWS

• We check for Product Quality and Functional issues
• We support the exchange or return of undamaged and unopened products in the first days post-delivery of the item(s)
• We support exchanges within 15 days post-delivery – in the event an item is found to be faulty (tested and confirmed by Troskits testing and service team), a replacement and or reissue of the product will be processed in 24 hours, during working hours: Monday – Friday 8AM to 5PM GMT. Except for Statutory holidays, flooding, power outages, etc.
• With faulty products, you’ll get free shipping on the return at Troskit. You can view your order details and keep up to date on the status of your return there. We will email you when we get your return to let you know when to expect your refund or replacement.

SUBMISSION & PROCESSING TIME:

Return and exchange requests can be submitted 24/7, and 7 days a week. However, our Service Teams work on all requests Mon – Fri 08:00 AM to 6 PM GMT.

SUBMIT ALL RETURN & EXCHANGE REQUESTS:

WhatsApp: +233 20 954-4966

WhatsApp: +1 425.436.0029

EMAIL: conact@troskit.com

TROSKIT PRIVACY POLICY

At Troskit, we want you to know how we collect, use, share, and protect information about you. By interacting with Troskit through our stores, websites, mobile application(s), products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy.

TYPES OF INFORMATION COLLECTED

What You Provide to Us:

We collect information that you enter on our digital properties or give to us in other ways: When you order on Troskit.com, to facilitate services you request from Troskit. We provide you the option to opt out of such uses.

We also allow third-party companies (e.g., Google) to place tags on our digital properties once approved through our tagging process. The tags may collect information from your interactions on Troskit.com. Please note that our Privacy Policy does not cover these third-party companies. Contact these third-party companies (e.g., Google) directly for more information about their privacy policy and your choices regarding the tags and the information collected by the tags.

Social Media Widgets

Our sites and mobile application(s) include social media features, such as the Facebook, Instagram, and Twitter widgets. These features may collect information about you such as your IP address and which page you are visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third-party. Your interactions with those features are governed by the privacy policies of the companies that provide them.

Information From Other Sources

We may collect information about you from other sources to enhance our existing Customer information and improve the accuracy of our records. This improves our ability to contact you and increases the relevance of our marketing.

HOW YOUR INFORMATION IS USED

Information we collect is used for a variety of purposes, including activities such as: processing transactions, helping our Service Members resolve issues, identifying fraud and improving our services. In addition, information we collect improves your experience by delivering more personalized interactions and advertising in digital (e.g., Troskit.com, mobile app, and social media (e.g., Facebook, Instagram), as well as TV platforms. We also use information we collect for reporting and analysis purposes. We examine metrics such as how you are shopping on our website and interacting with Troskit social media pages.

Product and Service Fulfillment

Your personal identifiable information is used to:

• Fulfill and manage purchases, orders, payments, and returns/exchanges
• Respond to requests for information about our products and services Troskit.com, and or mobile application(s) or to otherwise serve you
• Connect with you regarding our services via our contact center, Service Teams, or on social media or internet chat platforms. Chat functionality allows our Service Members to engage and interact with our customers in real time. This allows for quicker response time as our specialists anticipate questions.
• Award and fulfill benefits associated with use of our services

User Experience Information

In order to improve Customer online and mobile shopping experiences, help with fraud identification, and assist our Customer Relations representatives in resolving issues Customers may experience in completing online purchases, we use tools to monitor certain user experience information.

If you contact us on one of our social media platforms, request Customer service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.

Service Providers

We may share the information we collect with companies that provide support services to us (such as dispatch companies, email providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, payment processors, data enhancement services, fraud prevention providers or dispatch & shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions. We limit information shared with service providers to what is necessary to fulfill the services.

Social Media Ads

We may display targeted ads to you through social media platforms.  These ads are sent to groups of people who share likely traits such as commercial interests and demographics.  For example, we may target Customers who have expressed an interest in shopping for groceries, cosmetics, clothing, etc.  See the policies of each social media platform for additional information about these types of ads.

Prevention of Fraud and Other Harm

Prevent fraudulent transactions, monitor against theft and otherwise protect our Customers and our business (e.g., product recalls).

Card Issuing Bank

We may share the information we collect with our banking partner(s) as needed and required and governed by law.

Legal Requirements

We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our Customers or others.

Security Precautions

Troskit maintains strict and strong security protocols to protect against loss, unapproved and misuse of all customer information under our control. We adhere to strict security protocols and guidelines to ensure your information is protected from unauthorized use and or access.

Cookies, Tracking, and Interest-Based Advertising

The help function of your browser should contain instructions on how to set your device to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features. If you delete cookies, change your browser settings, switch browsers or computers, or use another operating system, you will need to opt-out again.

WHAT CHOICE DO YOU HAVE?

Promotional Mail, Telephone Calls and or Text Messages

If you do not wish to receive coupons, and other promotional emails, calls or messages, email us at contact@troskit.com to opt-out.